The flat-rate shipping and packaging fee within Germany is €3.90. You can find the shipping cost overview for outside Germany in the shipping cost overview.
We ship daily at 2 p.m. with DHL. Typically, your order will arrive within 1–2 business days. Shipping to neighboring countries usually takes just 1 day longer. You will always receive a shipping c...
We ship your package with DHL or Deutsche Post.
Which payment methods can I use?
You can use all common payment methods, such as PayPal, Klarna, purchase on account, installment purchase, SEPA direct debit, credit card, Apple Pay, bank transfer, and many more options.
Do I also receive cashback as store credit when purchasing a subscription?
As a subscription customer, you secure an immediate 10% discount and permanently free shipping (DE/AT). The best part: your loyalty pays off twice, because in addition you collect valuable cashbac...
What should I do in case of sudden fish die-off?
Immediately increase the oxygen level in the pond water significantly – e.g. using a fountain, filter outlet or garden hose (as a waterfall). Set pond aerators (if available) to the highest level. ...
When does using Natura Summarum not make sense?
If your pond has already tipped over or a very thick layer of sludge has accumulated, you should thoroughly clean your pond first and then refill it with fresh water. Afterwards, you can use Natura...